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Original thread:
Post 1 made on Thursday June 13, 2013 at 12:50
tweeterguy
Loyal Member
Joined:
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June 2005
7,713
Yes FREE! With charging dock and battery.

The catch: You provide me with a solution to get the unit out of a constant state of 'Loading system files...'; something their ignorant tech support cannot accomplish and were not even willing to offer for me to send in for repair.

Why? Because we are officially done with URC and their shit support/products as of yesterday at 2:30 PM.

Background: I needed to go to a clients house to do some updates to 6 of their URC MX980's. Five of the units went perfectly fine. This unit locked up with the above error. I tried: loading a blank file, loading a default file, Watch/Enter press and hold, reset button, remove battery while performing reset and Watch/Enter...all to no avail. I finally surrendered to calling tech support. The call went like this:

Me: I have a locked up MX-980 that is stuck on 'Loading system files...'

T.S.: New or old unit?

Me: 3-4 years old

T.S.: Have you tried...(proceeds to list what I've done)

Me: Yes, tried all of those before calling you

T.S.: Hang on

T.S.: Unfortunately there is nothing we can do

Me: (in jest) Well, I guess I will just throw it away then?

T.S.: That's all you can do.

Me: (Click)

So...as stated above, figure it out and it's yours shipped for free in the continental U.S. Let's see if anyone is better than the idiot on the other end of the phone who I had to deal with. BTW, if you're reading this URC...time to retain better employees; the guy I spoke with talked like he was a reject from YO! MTV Raps and did not care if this issue was resolved or not. We have several hundred units in the field...there will be no more from my company.


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