Yes FREE! With charging dock and battery.

The catch: You provide me with a solution to get the unit out of a constant state of 'Loading system files...'; something their ignorant tech support cannot accomplish and were not even willing to offer for me to send in for repair.

Why? Because we are officially done with URC and their shit support/products as of yesterday at 2:30 PM.

Background: I needed to go to a clients house to do some updates to 6 of their URC MX980's. Five of the units went perfectly fine. This unit locked up with the above error. I tried: loading a blank file, loading a default file, Watch/Enter press and hold, reset button, remove battery while performing reset and Watch/Enter...all to no avail. I finally surrendered to calling tech support. The call went like this:

Me: I have a locked up MX-980 that is stuck on 'Loading system files...'

T.S.: New or old unit?

Me: 3-4 years old

T.S.: Have you tried...(proceeds to list what I've done)

Me: Yes, tried all of those before calling you

T.S.: Hang on

T.S.: Unfortunately there is nothing we can do

Me: (in jest) Well, I guess I will just throw it away then?

T.S.: That's all you can do.

Me: (Click)

So...as stated above, figure it out and it's yours shipped for free in the continental U.S. Let's see if anyone is better than the idiot on the other end of the phone who I had to deal with. BTW, if you're reading this URC...time to retain better employees; the guy I spoke with talked like he was a reject from YO! MTV Raps and did not care if this issue was resolved or not. We have several hundred units in the field...there will be no more from my company.

Let me preface my reply here by stating that I'm just talking out my *insert posterior here*, because I want a free remote. :-) That being said, please see my educated *cough* response below.

If you have not done so already I would rule out the issue being software related as far as the file itself you are trying to download, CCP and the computer being used. Despite not having an issue with the other remotes it can't hurt to say you've tried everything. I'd fully uninstall CCP, then performing a fresh install and trying my luck again. I'd also try a different computer. Would suggest as well perhaps seeing if the stand-alone editor can bring the remote back to life as I recently read a post where going back to the stand-alone editor corrected the issue per getting stuck on that "Loading system files..." screen. Below are the steps required, so that a MX-880 used with CCP can go back to working with its stand-alone editor. Grabbed the below from another post I read recently. I'd imagine the same should be true for the MX-980, but I can't say for sure.

1. Remove battery from the remote
2. Press & Hold the "Power On & Mute" at the same time
3. Insert the battery - Remote will power up
4. Release the buttons - remote will display a message on the screen that says "unable to find system files - please download using software.."
5. Connect remote to standalone editor & download a blank config
6. Re-download your file

See post 22 here :-)

[Link: remotecentral.com]

PM sent. :-)