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The following page was printed from RemoteCentral.com:
User reviews for the Complete Control MX-810 from Universal Remote Control Inc. |
| Ratings | Reviews | MSRP (USD) |
Average: 3.75/5.00 Median: 4.00/5.00 | 4 | $399 |
The MX-810 from URC is a computer programmable remote control that features new easy-to-use wizard-driven software. On the hardware side it includes a bright color LCD screen, narrow band RF with MSC-400 compatibility, 4 megabytes of memory and a rechargeable lithium ion battery.
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Written by ernieve from Washington St.. The reviewer has used this remote control for under 1 month. |
Review 3 made on Tuesday June 3, 2008 at 6:41 PM. |
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Review: | The Main review section I will devote mostly to the software of the MX-810. Trust me, it needs the space!
I've included what I've discovered using the software partially as a tip sheet, so I apologize if it's way too detailed or has items of no interest for the casual reader.
At first I thought that people gave the sw bad reviews because they were just used to the older MX sw -- which was hard to pick up initially, but then rock solid thereafter. Unfortunately, that's not the case. The concept of the MX-810 ProWizard is mostly sound, but the implementation is somewhat poor.
This is what I've found so far:
***NICE*** 1) Great IMPORT functionality when setting up devices. This is especially handy because I guarantee you will be starting from scratch multiple times, and if you can import devices you've already polished up it will save a lot of time. 2) The Tune Up page allowing you to Rename, Copy and Learn isn't half bad at all. 3) 'Download to Remote' functionality works soundly and reasonably quickly. 4) Software has been stable for me. No crashes. 5) The MX-810 software will notify you when there is a new release (pray it will be soon and major :)
***UNFORGIVABLE*** Once a device and an activity for that device have been created, ANY subsequent changes to the button layout on either the Device or the Activity will NOT be reflected in the other. So make sure the source devices are laid out exactly how you want them before creating the activities. If you want to make major changes to a device after the fact, I recommend deleting the affected activity(s) and recreating the activity so the new buttons are integrated. (Creating activities are pretty quick compared to going into the activity's layout and reproducing all of the changes.) If you do this, remember you will lose any custom mods that you might have made directly in the activity's layout.
***MAJOR*** Weirdness in the Activities Macro List. (A) When you create devices like TiVo, the Acitivies Macro List inserts items such as "ADD TiVo Favorites" for each device that you may want an activity for (Watch TV, Listen to Radio, etc.). If you select one of the auto-created Activities and hit Delete the item is removed from the list - but not removed permanently. When you bring back up the list after exiting, those activities will be back. (B) 24 Activities are allowed in list (the sw doesn't tell you when you've exceeded this). (C) If you've reached 24 activities in the list (including the auto created ones) and you wish to add a new activity of your own in place of an auto-created one, you MUST delete the auto created activity and then add the new activity on the same page before hitting the next button or your new activity WILL NOT be added.
***IRRITATING*** 1) Super irritating, actually. I spent 2 days with the software before I saw a small note in the Help documentation that says you can rename activities using the Universal Browser. Worse yet, the note was in regards to modifying 'Favorites' -- not regular activities. Thank god it works for all activities. This software MUST provide a more direct (and more visible) way to rename Activities!!
2) When running the Wizard you can't name an Activity the exact same as a Device. For example, if you name both your Device 'DVD' and an Activity 'DVD', the Activity will show up as 'DVD(2)'. Luckily, you can rename it using the all-powerful Universal Browser... but you shouldn't need to!!
3) My goal when programming this device is to make it as simple and readable as possible. I can understand that the default theme is stylish so that you can start with a sexy screen. However, I don't want to use any icons at all with my remote because it detracts from the text's readability. My complaint is that there is no checkbox that gives you the option of 'No Icons'. Instead, you must drag the 'blank' icon (located on the All Icons tab) to every single activity and device. And if you add a new Activity, you most assuredly will forget to make it blank before downloading to the remote!
4) Poor WYSIWYG with soft button naming. It's a nightmare getting the proper line wrap with longer labels -- especially with Large Fonts. It's common for the word to be shown correctly in the sw, but then look completely wrong on the remote.
5) The File Save functionality is baffling. It's confusing to know when to hit the save button. I know that sounds stupid, but you may agree once you use it. -- No 'Save As' button, which forces you to save it in the same file - overwriting what may be your only copy. -- No 'Dirty' state, which means it always asks you to save on exit. Any application worth it's salt will only prompt you to save if you have made new changes since the last save.
6) No 'Upload from Remote' functionality (so archive backups of your files!).
7) 'High Contrast' theme is ugly. It will probably be used quite a bit in the Device pages for its readability. I've actually replaced the colors in the .png files for that theme to make them a little more pleasing to the eye. It would be nice if URC surfaced that funtionality to the remote programmer...
8) 'Customization' screen is poorly laid out. Hard to know what to hit and when to get to the area you want to change. Bad dialog flow. I would recommend four menu options when the 'Customization' button is hit (so it works like the Tune Up button). The options could be: 1) Select Theme for Devices 2) Select Theme for Activities 3) Configure Icons for Devices 4) Configure Icons for Activies ... where the 'Next' button on each of these takes you back to the referenced four options
9) The Universal Browser may be useful for renaming activities, but I'll be darned if I know how to use it for anything else. It would be nice if the HELP button worked, but pressing on it does nothing!
10) Help documentation is generally very weak. No hints, no heads ups, just mostly parroting exactly what is on the dialogs themselves.
***CAUTION*** When moving buttons around in the "Copy commands from one device to another" screen if you move items onto the unnumbered page (called the scratchpad), you will LOSE the buttons placed there when you exit the screen. So only COPY buttons there because if you MOVE them to the scratchpad they're gone. (If they would just put the word 'Temporary' on that page we would know...)
CONCLUSION: The Pros are the hardware and Cons are the software. Day to day, the hardware is what matters. I'm keeping it - but might have returned it if the store didn't have a restocking fee! And I'm bummed that the soft buttons are so difficult to activate.
Hardware Quality = 4 Hardware Features = 5 Hardware Value = 4
Software Quality = 2 Software Features =2 Software Value = 1 |
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Written by microbeta from Norwich, CT. The reviewer has used this remote control for 1-3 months. |
Review 2 made on Thursday May 1, 2008 at 7:32 AM. |
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Review: | Once you get past the Wizard(not an easy task) the MX-810 can be configured to almost anything. URC managed to make this remote activity based while still keeping the flexibility of MX series. Once properly programmed this is and excellent remote.
The button layout is excellent. The transport buttons are setup for modern DVRs. The menu buttons (Menu, Guide, Info, etc) clustered above the transport buttons. For me at least, this puts the most used buttons in one location. The only other hard button I would've added is "List" for accessing the DVR's list of recordings.
The Wizard, on the other hand, is a disaster. It isn't intuitive, the help feature is severally lacking, and the documentation nonexistent. The features and functionality seem to be there but they're not easily found. It will get the remote programmed but not without a lot of work. There were a lot of thing I could figure out by playing with the program for a couple hours. However, if it weren't for online forum searches, other aspects of the software would have required lots of trial & error. This could easily taken a couple of days to get right.
The MX editor wasn't exactly easy but at least you plod along and figure it out with a minimum of pain. After the first day with the Wizard, I found myself wondering why I bought the MX-810 in the first place. Once it was programmed, I remembered. :) |
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